Maxx – Data to the Maxx!

This is among the worst app I've experienced! Account payment portal. Shows nothing & I can't change credit card for recurring renewal. Seriously what's the point of having this function then? I was told to call in to do that. Again what's the point of having an app then? Worst part is after called in (not once but twice) and still nothing is done. CSO even advice different information. Also promise to call me back and guess what...MIA. Now my home page data usage tracking disappear suddenly!

The app M1 Maxx plan offers a selection to auto renew at the time of purchase. But if for some reason down the road, I wish to change to another Maxx plan, I can not deselect the auto renew for the plan that was bought in the app. I will end up with 2 plans for the same phone number running in parallel. I was told to deselect auto renew, I have to call customer service 1693, and that is the only way. But getting through on this number is a frustrating experience.

Every time there is a problem when i want to renew my plan. Then few hours later, it showed that i purchased 2 plans...(same plan).... ridiculous! Latest, i top up again and i approved the transaction via push notification but nothing happened....it just freezes. If i purchase again, worried that it will be charge twice like before. Once purchased its not refundable.......so should i purchase again or what idk.